FAQ


How many people will clean my Office?
We offer a personalized service to meet your office space. On occasion we have single cleaners for an office space, but our standard cleaning service is a crew of 2 or more.


How do you protect my keys?
If you choose for us to hold your key it is secured in a locked key storage device to which only WCS managers have access. The key is issued to the cleaning tech on the day of your cleaning. All keys are organized in a code system and have no connection to your information or address.


How and when do I pay for my cleaning services?
Wow Commercial Cleaning bills after our first service and at the beginning of each service month.


What are our rates? We offer hourly, flat rate services or by the square footage of an office space. Our rates are based on several factors. Call our office for a no-obligation free estimate.


Do I have to sign a contract?
No contracts. But there is a form we call our Service Agreement. A Service Agreement basically states we have a one year agreement to clean your office space. If you feel the service is not meeting the standard put forth by WOW Cleaning, we request 30 days’ notice to bring up the cleaning services before the agreement is cancelled.


What does bonded and insured mean?
We are fully bonded and insured. Bonding refers to the protection afforded to the customer if an employee steals from you the customer. Insured means that our employees carry liability coverage for personal injuries and property damage, as well as workers' compensation insurance. Basically this means that if anything is stolen, broken or an employee is injured in your home or office we will cover the costs.


Do you offer same day service?
Based on availability. Contact us and we will try our best to accommodate you.


Do you bring your own cleaning supplies & equipment?
Yes. Paper products, trash bags and hand soap/hand sanitizer supplies are stipulated by each service agreement.


What about the cleaning team that clean my office?
All of our employees are thoroughly screened, including criminal background checks, verify authorization to work in the US, and references. They also are required to speak, read, and write English. All new hires receive in-depth hands on training, and are partnered up with one of our more seasoned cleaning techs before they can work alone.


Must I be at the office when you clean?
No, we just need a way to enter your office. About 90% of our clients provide us with a key.


Can I skip or reschedule an appointment?
We require a minimum of 24 hours’ advance notice, otherwise there will be a penalty fee.


How long have you been in business?
We have been cleaning homes and businesses since 2007. Over the years, we have built a reputation for outstanding service at affordable prices, and we want you to be our next satisfied customer!


Will all office cleaning visits cost the same amount?
Depending of the frequency of your last cleaning service, the initial office cleaning visit can cost more than subsequent visits. On this initial visit our cleaning techs take additional cleaning steps to get the office up to our high standards. Once this initial visit has occurred, your offices cleanliness can be easily maintained with our regular visit cleanings, and these regular visits are charged as a flat fee. You will receive an estimate for both for the initial cleaning and the regular office cleanings up front.


What type of services do you offer?
Office cleaning, construction cleanup, warehouse cleaning, floor services (VCT and hard service waxing and sealing) and customer carpet cleaning services.


What if I am not satisfied with my cleaning?
If for any reason, you are not satisfied with your cleaning, just contact us within 48 hours of your cleaning and we will return to your office to re-clean whatever area is in question at no additional cost.